### Customer Relationship Management

# Turn your CRM into a strategic advantage

Nordic helps you get more from your CRM system. With proven healthcare expertise and a scalable support model, we make upgrades, integrations, and issue resolution simpler, so your CRM works harder for your organization and delivers measurable ROI.

## Comprehensive CRM support

Our managed CRM services provide expert support for upgrades, integrations, and issue resolution. Reduce backlog, improve service level agreement (SLA) performance, and align your CRM with clinical and business goals to drive efficiency, scalability, and consistent value across your organization.

## Solve key challenges & drive results

Unresolved CRM challenges drive up costs, delay care, and fragment workflows. Outdated systems and slow response times limit scalability, efficiency, and patient experience. A strategic, managed approach is essential for hospitals and health systems.

| CHALlenge | How we Solve It |
| --- | --- |
| **Backlogs due to limited capacity for fixes and enhancement** | Level 2 application support (break/fix) and managed services reduce tickets and improve resolution speeds. |
| **Inconsistent release quality and delays** | Application testing and upgrade support keeps roadmaps on track. |
| **Low SLA performance and slow response times for business-critical issues** | 24x7 coverage with certified, experienced staffing to improve response speed. |
| **Limited integration support between CRM and other enterprise systems** | Interoperability support connects systems and enhances enterprise operations. |
| **High operational risk from unsupported or outdated configurations** | Routine maintenance and upgrade support ensures compliance and security. |

## Comprehensive CRM for tangible results

Partnering with Nordic enables you to drive strategic growth, optimize resources, and align your CRM with organizational goals for lasting impact.

### Faster issue resolution, improved SLAs

Leverage 24×7 certified support and proactive monitoring to boost customer service.

### Increased capacity

Cleared backlogs allow for focus on continuous improvement.

### Reliable, high-quality releases

Structured testing and disciplined release management processes keep systems up-to-date.

### Seamless, enterprise-wide integration

Optimized interoperability between CRM and your other health IT platforms improve operations.

### Reduced risk, greater compliance

Safeguard systems with routine maintenance, upgrade support, and best-practice governance.

## Ready to improve your CRM? Connect with Nordic today.

Nordic helps healthcare organizations turn CRM into a strategic asset. With deep healthcare expertise, proven best practices, and a scalable managed services model, we reduce risk, improve SLA performance, and help you align your CRM with business and clinical goals, delivering measurable ROI and lasting value.

## Strengthen patient and partner engagement with CRM strategies

- Performance Improvement Success

### [Leading an Epic rehab care transformation with UMCG Beatrixoord](https://nordicglobal.com/success-stories/umcg-beatrixoord/)

- Performance Improvement Success

### [Carilion Clinic quickly gains insights from clinical trial data](https://nordicglobal.com/success-stories/carilion-clinic/)

- Advisory Success

### [A people-centered approach to EHR migration​](https://nordicglobal.com/success-stories/a-people-centered-approach-to-ehr-migration/)

- Performance Improvement Success

### [Creating world-leading surgical logistics with Maastricht UMC+](https://nordicglobal.com/success-stories/maastricht-umc/)

- Managed Services

### [Epic Hyperdrive migration at BSMH: improved response times and enhanced user experience](https://nordicglobal.com/success-stories/bon-secours-mercy-health/)

- Performance Improvement Success

### [Lawrence General Hospital achieves 5.2% net revenue increase with Nordic](https://nordicglobal.com/success-stories/lawrence-general-hospital/)